RZ
Renier Z
1 reviews | Active since Nov 2011
06 Nov 2024, 14:56
Debit order for a closed and settled loan, will not refund.
I have a Revolving credit loan. I settled the loan, and closed the account in the Gezina branch in the middle of October 2024. Come end of the month, i get a debit order for this account, that was settled and closed.
I have called the call centre twice. Once I was promised a call back. Never got a call. I have called a second time with no luck. I cannot verify on the app, because i uninstalled the app after closing my accounts, and the SMS verification does not work.
Please return my money that you took after closing my account that was settled.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Nov 2024, 15:14Dear Renier
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies' for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies' for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Nov 2024, 15:14
Official
Dear Renier
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies' for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies' for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
RZ
Renier Z's updateReviewer Update
10 Nov 2024, 22:32Still not resolved. If i owed you money, you would hound me until i paid back. Now that you owe me money, you cant be bothered to resolve it, and keep blaming the branch.
RZ
Renier Z's update10 Nov 2024, 22:32
Reviewer Update
Still not resolved. If i owed you money, you would hound me until i paid back. Now that you owe me money, you cant be bothered to resolve it, and keep blaming the branch.
Standard Bank's replyOfficial
11 Nov 2024, 09:46Hi Renier
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Nov 2024, 09:46
Official
Hi Renier
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
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