Debit order disputes

I have been with Standard Bank for the last 8 months and for the last two months they have failed to take the debit order for my vehicle finance with no valid reason.

This is unacceptable and is now beginning to affect my credit rating.

I have called them several times and nobody has a valid reason or explanation for what is happening. The agents appear to have very little understanding of their systems.

Also the banking app is not working for the 8 months now and can't access my monthly statements.

I have tried to resolve this issue internally but it seems i have no option but to escalate to the ombudsman.

I also sent POP as requested.but still didn't update their system