Debit Order Dispute

Good day I went into the branch on the 4th of Dec to dispute a debit order which I cannot do on my banking app I understood that the funds would be returned to my account within 2 business days that I was told I must check the following day which was Sunday (not a business day) hence I waited to the evening of 7th Dec still no funds reflected without any luck I phoned the *** number no one picked up I was awaiting for a consultant to answer for more than 10 minutes and I urgently need the funds as my child is sick so this is the reason why I had to come to Hellopeter it would be greatly appreciated if Standard Bank can assist as I need my fund to attend to my sick child's needs.