1 reviews | Active since Nov 2015
Debit order dispute
This is regarding a debit order dispute. I called your head office on Wednesday the 25th to dispute a debit order and the lady who assisted me said it will take between 2-3 days. The next day I got an email from Thilagie Naidoo saying that they have unpaid the debit order. On the 2nd of May I checked my balance and the money was still not available so I decided to send Thilagie an email and she said she can't see the amount I requested on the bank statement. I called the head office again and they said the money will be available the next day. I'm so tired of sending emails, calling the head office and getting different stories
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear albertina seipati
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear albertina seipati
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***