nN
noma N
1 reviews | Active since Mar 2009
30 Nov 2021, 08:46
Debit Order Details Still not changed
I changed my banking details. Back and forth for almost a month and finally got confirmation that my details has been changed. Last month I was assured that because I changed my details on time but your agent failed to action, it would not affect my credit record. I get my credit record, shows that I have a default and that my instalment is outstanding by 30 days - it’s not, I paid it manually. Secondly again this month you tried to take money out of a closed account instead of the new account that you’re agent confirmed was now set up.
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Replies (2)
Standard Bank's replyOfficial
30 Nov 2021, 12:19Dear Noma N
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply30 Nov 2021, 12:19
Official
Dear Noma N
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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nN
noma N's updateReviewer Update
03 Dec 2021, 08:07This is getting absolutely ridiculous now. I got a call from an agent and confirmed you should debit my Investec account and even confirmed the account number. But STILL you tried to debit an old closed account!!!!! Can you just get one thing right please before I escalate this
nN
noma N's update03 Dec 2021, 08:07
Reviewer Update
This is getting absolutely ridiculous now. I got a call from an agent and confirmed you should debit my Investec account and even confirmed the account number. But STILL you tried to debit an old closed account!!!!! Can you just get one thing right please before I escalate this