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Anthonise van der Lilly

1 reviews | Active since Nov 2015

01 Nov 2015, 09:59

debit order deducted at begining & middle of month

I've reviewed bank statements and have noticed that in addition to the debit order from my cheque account on the 1st of the month as a credit card installment, there is second deduction around mid month listed as a finance charge which is roughly about half the amount of my debit order. When my credit card was opened there was no discussion about this second charge and it doesn't make sense to me as it now appears that I am being charged double interest related costs.

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Replies (1)
Standard Bank
Standard Bank's reply03 Nov 2015, 07:24
Official
Hello Toni Lilly,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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