Debit order debiting on paid up closed account

<p>I had a standard bank garage card that I paid up fully and then phoned to cancel it the next month because the debit order was deducted again. At this stage, I was promised that the debit order will not go off again. This was six months ago and the debit order is still going off.</p> <p>I have sent various secured messages to have this sorted out but to no avail.</p> <p>Yesterday I went into the branch itself and was told that they could not sort it out I must phone the card department, after spending 15 minutes with the card department on the phone I was told they cannot help me and I must phone another card department after hours and they may or may not be able to help me.</p> <p>I want this debit order canceled with immediate effect and I require a letter stating that it was canceled as well. I also require a refund for the money that is in the canceled account and refund for the debit order reversal fees if it applies.</p> <p> </p> <p>If no one contacts me regarding this issue I will take it to the Ombudsman.</p> <p> </p>