LM
Lindiwe M

1 reviews | Active since May 2016

14 Aug 2023, 10:04

debit order date changed without my consent

Standard bank changed the debit date without confirming with me. They deducted my loan on the 14th instead of 15th. I had money for the full tank for fuel. Only to realize after pouring that my account has a negative balance. I called and could not get help. The only available option was to increase my overdraft facility, which will mean that I have to pay an extra interest. I'm very upset. I had to leave my phone in the garage and get if after paying and got late at work

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Replies (1)
Standard Bank
Standard Bank's reply14 Aug 2023, 10:08
Official
Dear Lindiwe

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for feedback from our team.

Kindest regards
Standard Bank Hello Peter Team 
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