Debit order - changing collection dates as we please.

Item: Standard Bank
Rating: 3

Good Day ,

For some reason a debit order mandate I had for the 25th went of one particular account on 23 Dec 2022.

Unfortunately this has incurred a debit charge of 150 on my account as that account is only funded on the 25th..I believe you should return the costs for the incorrect debit order.

The mandate always has been , if a debit falls on a weekend , the first Monday the debit will apply.

I have seen this in the past , where standard Bank brings up debit orders sooner due to the holiday season. This however is incorrect and you cannot change a mandate to suit yourself... It does not work that way.

Kindly contact and rectify.

Reynhart

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

25 Dec 2022, 16:58

Hi Reynhart

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards, Standard Bank Hello Peter Team ***

Standard Bank's reply25 Dec 2022, 16:58

Official

's updateReviewer Update

25 Dec 2022, 17:08

Thank you I await the call.
Also note the debit order mandate was for the 27th. *

's update25 Dec 2022, 17:08

Reviewer Update

Thank you I await the call.
Also note the debit order mandate was for the 27th. *

Standard Bank's replyOfficial

26 Dec 2022, 08:26

Hi Reynhart

Thank you for coming back to us.

Your concerns have been escalated to our management team.

We appreciate your patience and understanding.

Standard Bank Help Centre
***

Standard Bank's reply26 Dec 2022, 08:26

Official

Hi Reynhart

Thank you for coming back to us.

Your concerns have been escalated to our management team.

We appreciate your patience and understanding.

Standard Bank Help Centre
***