1 reviews | Active since Jul 2011

16 Nov 2015, 07:13

Debit Order Cancelled

I noticed last week that there was a reversal on my home loan account of the full amount of my debit order. I sent a secure message and the lady who called me said Home Loans had executed the request to move the debit order to FNB. I don't have an FNB account and i have never requested a change. <br> <br> This is the third incident on my Home Loan account since i opened it 5 months ago. this is getting ridiculous and very very annoying Standard Bank! <br> <br> Please fix this immediate and if you say i requested this, sapless pull the voice recording before you call me! <br> <br> Thanks

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Replies (1)
Standard Bank
Standard Bank's reply16 Nov 2015, 14:33
Official
Hello garethle,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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