Debit Order

On the 1st of July 2015 I Alisha Komal noticed a large amount that had been debited of my account. An amount of R1308.26 was debited on the 1st of July and the only details relating to this was TRANSFER TO TONGAAT. I then contacted the standard bank call centre . The general enquiries department , I was assisted by a lady who notified me that the amount was deducted by the bank for a loan that I had taken in March 2013. When I queried on why I was not notified of the debit coming out because I had the money kept for tests I needed to do at the hospital which I hadn't done yet due to the funds been taken out. I was transferred to the loans department where a guy told me that the bank did not need my permission to take my money. It's a bank policy to debit your account for funds owing to them without notifying me. I asked him to reverse it cause I needed the money urgently n instructed him to take it out next month . He was not very helpful. He said he could not assist me as the account had now been closed . He then continued to give me his stories and then told me the line was breaking up when I could clearly hear him and he then cut the call on me. I am terribly disappointed!