Debit Order

Hi, my debit order for blue bean went off on 05/03/2015. However, on 07/03/2015 it was returned as insufficient funds. This really frustrated me as there was uncleared funds in my account. Furthermore, as a Prestige customer you don't expect the bank to do this without notifying you. Surely, this should have been temporarily allowed and a courtesy call given. Now my statement reflects this in ngetaive light and a charge of R115. Please advise as this has really upset me with service levels at Standard bank