Debit Oeders reversed twice in ewo months when there was sufficient money in my account and charged penalty

I have had a debit order reversed at the beginning of August when there was sufficient money in my account and charged a reversal fee. The account was in a mess stating I had money in the account but there was nothing available. This was eventually sorted out and the supervisor promised to have the penalty charge reversed. WHICH WAS NEVER DONE.I spoke to Thandi Banda last week about this nor reversal and she promised to come back to me the same day. SHE NEVER DID. The same has happened this month with a debit being reversed and charged a penalty fee. I have been unable to get hold of her. Standard Bank has no concern for their customers, and on top of that the customer service department is very arrogant.