Debit debit debit even after giving notice to close

Ref *** 18 3 Sub: credit card protection fee/ cash finance fee

I had a credit card protection plan that I issued notice to close. Even after the notice was served the fee was deducted from my account. After writing a review on Hellopeter it was refunded. Again on 12 June on my credit card closing date an amount of R147.56 was deducted as credit card protection fee and R1.12 as cash finance fee. I wrote to the bank. First I received an email saying they have issed instructions to close. Today I saw another email sent 5 days ago asking me to give reasons for asking a refund!! I rep**** saying there is a deducted even after giving notice. I also mentioned in my email that they are supposed to close when I give notice not when they think they should. This is appalling! Very appalling!! Many customers may not even notice such deductions, nor bother to complain. Think who is benefitting?