RM
Renechia M
1 reviews | Active since Apr 2019
27 Nov 2021, 10:58
Debit date changed wthout permission!
I have a revolving loan for nearly 9 yrs wth Std bank. Always had a debit order going off the 20th. Suddenly when the migration frm naedo to Debi check took place they jst changed my debit date to 26th without My permission which is against the Pasa law. I had made several calls to fix it no1 told me my Do date was chnged I did a manual transfer of pymnt as advsd by There collections depart then thy go and request on the 26th this is Pategetic then we wana knw why our Bad debt book in SA is so high i want to knw who changed my DOdate and why???!!!
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Replies (2)
Standard Bank's replyOfficial
27 Nov 2021, 11:06Dear Renechia M
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's reply27 Nov 2021, 11:06
Official
Dear Renechia M
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
29 Nov 2021, 18:00Dear Renechia M
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Standard Bank's reply29 Nov 2021, 18:00
Official
Dear Renechia M
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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