1 reviews | Active since Sept 2010
debit charges for account not opened
I have been a standard bank client for more than 9 years now and , without my knowledge I have just found out the there is a cheque account that is opened on my name opened by trade route mall lenasia . How I got about finding this out is when I started receiving smses since 2013 or there about and didn't take much notice of it ,but when I got a bank statement recently for something else, I notice bank charges and an amount of R4.30 debited from my account .<br> I then called the call centre , spoke to Linda they advised me that there has been a cheque account that has been opened in my name in 2013 that I was not aware of and now that account is an overdraft? <br> Bear in mind that this account I had no knowledge of and have never used , I then advise the lady at call centre Linda that she needs to close this account<br> As I didn't want a cheque account ( as you can see I only had my saving account for 9 years now ) why would I change accounts ?I am very disappointed in standard bank please assist me closing this account an REFUNDING all the debit ordered that went out of my account since 2013 for the cheque account , and bank fees for this aswell <br> I await your responce
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
