Debit card not received

In January I had a ***** experience on my account. Standard Bank failed to help. The card was blocked and I app**** for a new one on 4th February 2022 after the 2nd week of not receiving any message i drove back to the bank Newcastle mall branch they checked on their system the card was not ordered they reordered that was the 14th February Today the 7th March no card nothing. I have written several emails, no response. On the 4th March I received an email saying I must provide them with the account no I did that , then nothing. I emailed them last week, yesterday Today nothing Useless, pathetic rotten service