CR
Christiaan R
1 reviews | Active since Feb 2017
26 Nov 2021, 12:07
Debit Card Collection Process - Bad Service
Been a Standard Bank client since 1995 and for the first time in years I have to go to the branch to collect my debit card.
First frustration. I went to the Cresta Branch to order my card and now I must go to the Melville Branch to collect that is 15km out of my way.
Been waiting for 30min, all must sit in a circle and no one can tell you how long it will take. When I ask the lady at the counter all that she can say is "Ag shame" the branch is always busy.
Surely the process in collecting a normal card must be simpler?
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
26 Nov 2021, 12:50Dear Christiaan L
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's reply26 Nov 2021, 12:50
Official
Dear Christiaan L
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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CR
Christiaan R's updateReviewer Update
29 Nov 2021, 13:14Received a call from the Branch Manager Melville to explain that they are busy with a pilot in providing certain functions in the Melville & Cresta Branch.
She also made arrangements for me to collect my card.
Thank you for your feedback.
She also made arrangements for me to collect my card.
Thank you for your feedback.
CR
Christiaan R's update29 Nov 2021, 13:14
Reviewer Update
Received a call from the Branch Manager Melville to explain that they are busy with a pilot in providing certain functions in the Melville & Cresta Branch.
She also made arrangements for me to collect my card.
Thank you for your feedback.
She also made arrangements for me to collect my card.
Thank you for your feedback.
Standard Bank's replyOfficial
30 Nov 2021, 09:02Dear Christiaan L
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply30 Nov 2021, 09:02
Official
Dear Christiaan L
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***