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Nqobile N
1 reviews | Active since Mar 2019
07 Dec 2025, 06:49
Debit card and Virtual card not working
I have been using my Standard Bank Debit Card for 5years for all shopping needs, in person at the shops and ONLINE! My card expired on the 30th November 2025 and I got a new card. TRIED ONLINE SHOPPING, NOTHING! Went to a branch and was told debit cards don't online shop, myself and the consultant were shocked, that I have been online shopping with my previous debit card. She then proceeded to help me with a virtual card on the app. I get home try to shop online AND STILL NOTHING!!! What is wrong with Standard Bank?
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
07 Dec 2025, 08:08Dear Nqobile
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Dec 2025, 08:08
Official
Dear Nqobile
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
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Nqobile N's updateReviewer Update
07 Dec 2025, 14:11You have failed to assist me in query since yesterday, when I came into the branch. Even now over the phone you couldn't help me.
I shall be closing my account first thing tomorrow morning. Absolutey useless
I shall be closing my account first thing tomorrow morning. Absolutey useless
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Nqobile N's update07 Dec 2025, 14:11
Reviewer Update
You have failed to assist me in query since yesterday, when I came into the branch. Even now over the phone you couldn't help me.
I shall be closing my account first thing tomorrow morning. Absolutey useless
I shall be closing my account first thing tomorrow morning. Absolutey useless
Standard Bank's replyOfficial
07 Dec 2025, 15:28Dear Nqobile
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
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Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Dec 2025, 15:28
Official
Dear Nqobile
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***