TB
TJ B
1 reviews | Active since Jul 2023
13 Jul 2023, 14:47
DEBIT CARD
I went to standard bank to get a new debit card because my standard bank card expired in 2022. Before it expired, I had called and emailed to cancel the card but the bank failed to do so. Now I was told that the card is in arrears for over R500 and I have to pay the full amount before I can be issued a new card. I had a payment that was made to the card last week but they refuse to pay back my money because of the arrears even though they failed to cancel the card and even though the card has been inactive for over 6 months. I would like to get a refund on my money and for a new card to be issued.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
13 Jul 2023, 14:53Good day
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Jul 2023, 14:53
Official
Good day
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 Jul 2023, 12:51Good Day Tj
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jul 2023, 12:51
Official
Good Day Tj
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***