LW
Lance W

1 reviews | Active since Dec 2016

04 Mar 2019, 16:49

Debit account without autherisation.

So on the 23/02/19 i get an sms from Standard Bank Personal Credit Cards stating that (100050) has debited my transactional account to reduce the overdue.

This is not the first time that my account has been debited since i have no debit orders set on any of my accounts.

I am currently in a financial situation and just after i got paid you guys debited my account. Without my permission! You people have access to email, you don't just debit an account without the account holders permission.

I am now dramatically short of my rent this month because Standard Bank took it upon themselves to debit my account.

I could have changed the account that my salary gets paid into ages ago, but chose not to. So technically I'm still being loyal by using you guys to make money from me like banks usually do threw client transaction.

But based on what happened, I have decided that I should rather redirect my salary to my FNB account. Either way you look at it, I was still being loyal by keeping my money in Standard Bank or at least the little i have.

This has caused that the little money I have will no longer be deposited into Standard Bank on a monthly basis.

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Replies (1)
Standard Bank
Standard Bank's reply04 Mar 2019, 21:02
Official
Hi Lance
 Thank you for posting your comment.

We apologize for the inconvenience and undue frustration, this has caused.  

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
Kind regards 
Complaint Resolution Centre
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