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julian D

1 reviews | Active since Aug 2019

13 Jan 2022, 11:05

DebiCheck

To whom it may concern please advise why standard bank VAF is trying to debit my account on the 10th of the month? Please advise if STANDARD BANKS ERROR IS MY PROBLEM FOR NOT TAKING THE MONEY ON THE 1ST OF THE MONTH AS AGREED? PLEASE CHANGE MY DEBIT DATE TO THE 25TH OF EACH MONTH AS IM GETTING PAID ON THE 25TH. Please rectify standard banks mistake or I will take it to the credit ombudsman as this is not on for my account to be arrears. There was no attempt to debit my account on the agreed date as per contract. Your agent said it was a NEADO debit order and there was a attempt on my account on the 1st. Lies I accepted a DEBICHECK for the 1st of the month. She even asked me if there was sufficient funds in my account, that is not her problem what is in my account the issue is standard bank is trying to take a debit on a date that was not agreed on.

STANDARD BANK PLEASE RECTIFY YOUR MISTAKE AS THIS IS AN INCONVENIENCE TO ME. Please take your money on the 25th of the month and not the 10th.

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Replies (1)
Standard Bank
Standard Bank's reply17 Jan 2022, 07:15
Official
Hello Julian

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards, 

Complaint Resolution Centre
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