Death or retrenchment

<p>Good day,</p> <p> </p> <p>My mom and dad had a joint bond account at Standard Bank for their house, My dad died on the 13th of August 2016 my mom called standard bank to arrange for payment holiday just until all the money from her other policies paid out so she can settle the whole outstanding amount of the house, all was in order until yesterday they called and asked her why isn't the house paid? she told them that her husband died and that she asked for payment holiday because both of them paid the house she won't be able to do it alone then the girl from standard bank rudely said that payment holiday is only for certain situations like retrenchments? So tell me if he was retrenched they wouldn't be able to settle the house in full and he would've first got a new job which we all know can take longer that 3 months but now that he died and the house will be paid in full once the policies pay out they won't give payment holiday? this doesn't make sense? </p>