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Nazmeera A

1 reviews | Active since Aug 2020

13 Jan 2023, 09:14

DEATH

On November first my life partner passed away I have emailed indicating to you guys regarding this, please stop debiting my account for his credit card payment as you have done this two times already and please refund the debit that you have taken

Please email me should you need clarity.

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Replies (5)
Standard Bank
Standard Bank's reply13 Jan 2023, 09:21
Official
Good Day Mehmood 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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Nazmeera A's update15 Feb 2023, 16:33
Reviewer Update
Good day Standard bank

I have not received any response to my email or complaint which was over a month ago, Please provide feedback on this asap by email for record purposes.

Standard Bank
Standard Bank's reply16 Feb 2023, 07:28
Official
Good Morning Mehmood

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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Nazmeera A's update16 Feb 2023, 14:35
Reviewer Update
please respond by email only.
Standard Bank
Standard Bank's reply16 Feb 2023, 14:37
Official
Good day Mehmood

Thank you for writing back to us.

We will share this feedback with our team.

Have a great day further.

Kind regards 
Standard Bank Help Centre 
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