DEAR STANDARD BANK! THAT YOU FOR DISGUSTING ME

I am disgusted by Standard Bank. Its hopeless that people working in your branches are trying their almost best to assist clients when they also experience difficulty from you, your technical department or whoever. All I have requested is a settlement letter for an access loan and I have been declined it repetitively over the last 2 weeks, despite the efforts from within the branch who have been assisting me profusely. I have been with standard bank for the last 15 years and this is what I receive for my loyalty. Every time there is a different issue with what ever I need assistance with and I am well aware that it is NOT from the individual within the branch I bank with. Congratulations Standard Bank for I am truly disgusted and congratulations for loosing another loyal customer!!!!