Dealing with a bunch of Sam's

I've recently experienced the most repulsive service from Standard Bank, and this is not for the first time. Last week I spent more than 2hours in their Southdale Branch before I got assisted. Yesterday ( 4th of January 2015) my account was debited even though I had previously arranged, to pay the amount cash. I spoke to a Kabelo, who assured me that the money would be in my account by the close of business yesterday, this did not transpire. This morning, the money was transferred, but then deducted again. I've been trying to call their offices, but I've either been sent from pillar to post, or there's no answer. <br> <br> I'm mortified and extremely upset, as these calls we make are costly. Disgusting service from the blue bank. Many times I've thought of changing banks, but now I, convinced it's the right thing to do. Can't stand this abuse.