CF
Collin F
1 reviews | Active since Mar 2021
20 May 2026, 10:18
Deactivated App, No Assistance from standard bank.
My bank app has been deactivated, I re-download the app thinking it's gonna work. Currently I am out of the continent offs**** in the middle of the sea. The only option available to me to be able to contact the bank is a telephone call, that's expensive where I am. I am unable to send money home. When I sent an email to the help desk I'm told that I will receive assistance in the next 24 hours. I do not have 24 hours as I have urgent matters that needs my attention at home. I really regret using Standard Bank.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
20 May 2026, 11:17Dear Collin
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 May 2026, 11:17
Official
Dear Collin
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
CF
Collin F's updateReviewer Update
20 May 2026, 12:07What exactly is the main reason for my account or app to be deactivated? I am stuck here at work, my 82 year old mother sick and in need of a doctor. But the bank decides to freeze my life. Why?
CF
Collin F's update20 May 2026, 12:07
Reviewer Update
What exactly is the main reason for my account or app to be deactivated? I am stuck here at work, my 82 year old mother sick and in need of a doctor. But the bank decides to freeze my life. Why?
CF
Collin F's updateReviewer Update
20 May 2026, 15:01The day is about to end, my problem is still the same. I made attempts to tell standard bank people that I am offs**** (in the middl of the sea) with limited cellphone network coverage. They still try to call me instead of using email to get in touch with me. It is so sad.
CF
Collin F's update20 May 2026, 15:01
Reviewer Update
The day is about to end, my problem is still the same. I made attempts to tell standard bank people that I am offs**** (in the middl of the sea) with limited cellphone network coverage. They still try to call me instead of using email to get in touch with me. It is so sad.
Standard Bank's replyOfficial
20 May 2026, 17:09Good day Collin,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 May 2026, 17:09
Official
Good day Collin,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***