1 reviews | Active since May 2016
DEACTIVATE TAP & GO FEATURE OF MY DEBIT CARD ... you did it last time.
I was ****** on 24 November 2021 and was relieved of my Standard Bank Debit Card. When the ****** card was issued, I asked for the feature (Tap & Go) to be disabled at the time of issue AND THE TAP & GO FEATURE WAS DISABLED before I left the branch. On 24 November 2021 at approx. 12 noon - the same day that I was ****** - I went to Eastgate Standard Bank and app**** for a new Standard Bank Debit Card and asked for the Tap & Go feature to be deactivated. I was, clearly and without ambiguity told by the lady consultant, that Standard Bank Debit Cards DID NOT INCLUDE THE TAP & GO FEATURE. About a week ago, a cashier tapped my card and showed me clearly that my Standard Bank Debit Card DID INCLUDE THE TAP & GO FEATURE! When I was ******, I WAS NOT ASKED FOR THE CARD PIN, the assumption was that enough money could be spent by using THE TAP & GO FEATURE before the card could be stopped! I learn from https://community.standardbank.co.za/ that deactivating the TAP & GO FEATURE is now impossible (?!) and that the only option now is to deactivate the card entirely leaving the Banking App as only access to one's Standard Bank Account. This is unacceptable: exactly what responsibility for the safeguarding of my money does Standard Bank take responsibility? Anyone not concerned about small amounts of money is a fool; and fools and their money are easily parted. Why is dealing with Standard Bank like pulling teeth every time? PLEASE DEACTIVATE THE TAP & GO FEATURE OF MY DEBIT CARD ... you did it last time.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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