1 reviews | Active since May 2018
De-*****ed by Bank's OWN ***** Dept?
What appear to be happening to " quite a few Standard Bank Clients" lately (according to video clips) is that we are being de*****ed by personnel, from the Bank's own ***** dept!
Won't bore you with all the details, but mine happened MORE than two months ago already and no amount of follow-up I've done, has resulted in ANY feedback whatsoever!
I visited the Tygervallei Branch today, to register an official complaint with the Branch Manager (according to the Bank's instructions), as I wanted to go straight to the Ombudsman! Sticking to the set rules, I waited patiently for an opportunity to state my case and hopefully get results...sadly, not to be...
Twenty minutes after the so-called Manager, who apparently was on the premises, was supposed to return from her "lunch" (that was at 15h30!), I decided to leave.
I plan to try another Branch tomorrow, to see if I may have more joy.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***