DN
Dayalan N
1 reviews | Active since Mar 2016
14 Nov 2025, 16:09
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I requested a rate review on my homeland, the consultant who was assisting me telephonically had no knowledge of the rate review , it was then escalated and the offering was so low that they forcing me to open an account with them to give me a better rate. I then requested to speak to a manager and they try calling me and then send me an email to call Vimla Govender. I sent an email today for Vimla to call me in the home loans division and no call received. Very poor service and I am going to move my home loan to FNB where I am banking
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Replies (7)DN
Dayalan N's updateReviewer Update
14 Nov 2025, 16:25I forward the complaint to Vimla and she call me immediately and state must she send my complaint to the complaints team and was of no assistance . I am requesting to speak to the director of Standard Bank, extremely poor service and delivery
DN
Dayalan N's update14 Nov 2025, 16:25
Reviewer Update
I forward the complaint to Vimla and she call me immediately and state must she send my complaint to the complaints team and was of no assistance . I am requesting to speak to the director of Standard Bank, extremely poor service and delivery
Standard Bank's replyOfficial
14 Nov 2025, 16:35Dear Dayalan,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Nov 2025, 16:35
Official
Dear Dayalan,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
DN
Dayalan N's updateReviewer Update
19 Nov 2025, 21:25Please note even though you offered me a lower rate, can you please explain to me why I received an sms stating I am going to pay a higher monthly installment if you lowering my interest rate ? I want an urgent response, I requested to speak to the director but you get the sales department to call me
DN
Dayalan N's update19 Nov 2025, 21:25
Reviewer Update
Please note even though you offered me a lower rate, can you please explain to me why I received an sms stating I am going to pay a higher monthly installment if you lowering my interest rate ? I want an urgent response, I requested to speak to the director but you get the sales department to call me
DN
Dayalan N's updateReviewer Update
20 Nov 2025, 15:34Please advise what my new installment will be going forward
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Dayalan N's update20 Nov 2025, 15:34
Reviewer Update
Please advise what my new installment will be going forward
DN
Dayalan N's updateReviewer Update
20 Nov 2025, 21:59With the interest rate dropping today, can you advise me on what my new rate will be.. this is going on for some time now and I am not getting proper feedback!! This is quite frustrating
DN
Dayalan N's update20 Nov 2025, 21:59
Reviewer Update
With the interest rate dropping today, can you advise me on what my new rate will be.. this is going on for some time now and I am not getting proper feedback!! This is quite frustrating
Standard Bank's replyOfficial
22 Nov 2025, 10:21Good day Dayalan,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Nov 2025, 10:21
Official
Good day Dayalan,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
DN
Dayalan N's updateReviewer Update
22 Nov 2025, 10:23Why is no one contacting me , why do I get a response after 2 days.. I need urgent feedback or I am going to voice my concerns on other social media platforms
DN
Dayalan N's update22 Nov 2025, 10:23
Reviewer Update
Why is no one contacting me , why do I get a response after 2 days.. I need urgent feedback or I am going to voice my concerns on other social media platforms