KC
Kelebogile C
1 reviews | Active since Jun 2020
03 Mar 2024, 09:22
DCC home loan restructure
Standard Bank proactively decided to restructure my home loan last year without consulting me, how does that work? O my sent an email with no call ? Please explain how you make changes to a loan and not notify the person who is affected by it. I should be the only authority and party to give directions on any restructuring not you proactively decide for me.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
03 Mar 2024, 09:25Dear Kelebogile
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Mar 2024, 09:25
Official
Dear Kelebogile
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
08 Mar 2024, 16:56Dear Kele
We tried reaching out to no avail.
Please confirm an alternative number and convenient time we can reach you.
Looking forward to your response.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We tried reaching out to no avail.
Please confirm an alternative number and convenient time we can reach you.
Looking forward to your response.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Mar 2024, 16:56
Official
Dear Kele
We tried reaching out to no avail.
Please confirm an alternative number and convenient time we can reach you.
Looking forward to your response.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We tried reaching out to no avail.
Please confirm an alternative number and convenient time we can reach you.
Looking forward to your response.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
KC
Kelebogile C's updateReviewer Update
09 Mar 2024, 03:37My number is ***, I am available at 12 pm during the weekday.
KC
Kelebogile C's update09 Mar 2024, 03:37
Reviewer Update
My number is ***, I am available at 12 pm during the weekday.
Standard Bank's replyOfficial
09 Mar 2024, 07:58Dear Kelebogile
Can we contact you today and what time would be convenient for you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Can we contact you today and what time would be convenient for you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Mar 2024, 07:58
Official
Dear Kelebogile
Can we contact you today and what time would be convenient for you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Can we contact you today and what time would be convenient for you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***