Dayligt *******
I made an online payment of R350 on the 26/05/2015 towards Mr Price Group, R3354.87 was transferred from my account instead of R350. I contacted Mr Price on the 26/05/2015 and confirmation of the payment was sent. I contacted Standard Bank and the payment of R3354.87 was reversed and the funds were made available. On the 28/05/2015 R3329.04 was deducted from my account and paid towards Mr Price, I immediately called Mr Price and to date there were unable to locate my payment. I called Standard Bank every day for the last two weeks to try and get my money back. On Thursday I was emailed a statement of dispute form that was faxed from Standard Bank Vangate mall and no confirmation/reference number was sent, I called Standard Bank two hours later and was advised to wait for the reference number. I emailed my statement of dispute today and received an auto email advising me to contact customer care. I spent two weeks and R500 worth of airtime trying to get R3329.04 back and to have the penalties removed from my account. To this day I got nowhere, I want this matter resolved and my money returned.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
