Daylight thievery for inactive account
I am beyond shocked at the daylight thievery that took place. My account is inactive, I haven't used it in years. Since then it accumulated monthly fees to over R6000 ! How on earth does one go from a positive balance to over R6000 when it is dormant? I don't even have a bank card, online banking, or ANY service from the bank except these monthly statements with ridiculous fees that went to my spam folder.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
16 May 2021, 21:40Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Standard Bank's reply16 May 2021, 21:40
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
's updateReviewer Update
18 May 2021, 02:42What e-mail address do I need to use because I'm not getting a response from this one? ***. No one has contacted me yet regarding this, and in the meantime, the bank is still charging me interest.
's update18 May 2021, 02:42
Reviewer Update
What e-mail address do I need to use because I'm not getting a response from this one? ***. No one has contacted me yet regarding this, and in the meantime, the bank is still charging me interest.
's updateReviewer Update
21 May 2021, 03:315 days later and still no reply from HelloPeter or any of the customer care e-mails...Would appreciate a valid e-mail address to send in a formal complaint. Please could you contact me?
's update21 May 2021, 03:31
Reviewer Update
5 days later and still no reply from HelloPeter or any of the customer care e-mails...Would appreciate a valid e-mail address to send in a formal complaint. Please could you contact me?