1 reviews | Active since Jul 2013
**************** via app!!! Very angry and at the point of changing banks now! Terrible service!
<p>Dear standard bank,</p> <p> </p> <p><br />I am on the way to removing my loyalty to your institution.</p> <p> </p> <p><br />I tried to buy electricity last night and there was yet another so called "error". I am now R300 short in my credit card account with no FLIPPING ****** ELECTRICITY. YOUR COMPANY AND APP ALREADY DIDN'T ADDRESS THE LAST ISSUE OF R149 X3 VODACOM DATA THAT NEVER REACHED ME AND YOU GUYS BLAMED VODACOM! Stop passing the buck and fix the wrongs you do to loyal customers. Return all my money or I will have to lay charges of ***** and theft. You people already did enought to my loyal father. How much more **************** can us customers handle before you take our trust in you seriously?! This will appear on Hellopeter.co.za as I stated in my previous email regarding the data issue.</p> <p> </p> <p><br />SEE ATTACHMENTS FOR PROOF AGAIN.</p> <p> </p> <p><br />Address me in writing via e-mail as I am a government worker and cannot mess around with calls from inefficient people who pass the buck and blame everyone else for their lack of good service and good practice.</p> <p> </p> <p><br />without prejudice and judicial consequence,</p> <p> </p> <p><br />Taryn Drazek</p>
Good day Taryn
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Taryn
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day,
I have tried emailing the information to the below mentioned email and it wpnt even send to that email.
Forward information and images I have provided you with to the relevant people. I'm not employed to do standard banks job. I am the client. I am not wasting my precious time on money your company took from me.
Find it and sort it out.
Good day to you.
------ Original message------
**********Date: Tue, 21 Jun 2016 14:25
To: **********
Subject:RE: undefined [SR Ref No : ********** 4]
Good day Taryn
We refer to your recent e-mail and sincerely apologise for the inconvenience and frustration caused.
We do apologise that you did not receive your electricity voucher code.
Kindly contact the Autoserve helpdesk as they are best equipped to assist you with your query.
- Telephone number: ***or **********
Kindly provide us with the following information in order for us to assist you further regarding your data:
* Account number
* Card number
* Transaction date
We patiently await your response.
Kind regards
Nosipho Sithole
Customer Contact Centre E-mail Unit
“Standard Bank will never send you unsolicited e-mail or any other communication asking you to update or provide confidential information via a link about you or your account. If you have any doubts about the legitimacy of any e-mails you have received claiming to be from Standard Bank please forward them to ********** />
Standard Bank email disclaimer and confidentiality note
Please go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
From: ********** />Sent: Tue Jun 21 09:49:43 SAST 2016
To: ********** />Subject: undefined
Dear standard bank,
I am on the way to removing my loyalty to your institution.
I tried to buy electricity last night and there was yet another so called "error". I am now R300 short in my credit card account with no FLIPPING ****** ELECTRICITY. YOUR COMPANY AND APP ALREADY DIDN'T ADDRESS THE LAST ISSUE OF R149 X3 VODACOM DATA THAT NEVER REACHED ME AND YOU GUYS BLAMED VODACOM! Stop passing the buck and fix the wrongs you do to loyal customers. Return all my money or I will have to lay charges of ***** and theft. You people already did enought to my loyal father. How much more **************** can us customers handle before you take our trust in you seriously?! This will appear onHellopeter.co.za as I stated in my previous email regarding the data issue.
SEE ATTACHMENTS FOR PROOF AGAIN.
Address me in writing via e-mail as I am a government worker and cannot mess around with calls from inefficient people who pass the buck and blame everyone else for their lack of good service and good practice.
without prejudice and judicial consequence,
Taryn Drazek
Good day,
I have tried emailing the information to the below mentioned email and it wpnt even send to that email.
Forward information and images I have provided you with to the relevant people. I'm not employed to do standard banks job. I am the client. I am not wasting my precious time on money your company took from me.
Find it and sort it out.
Good day to you.
------ Original message------
**********Date: Tue, 21 Jun 2016 14:25
To: **********
Subject:RE: undefined [SR Ref No : ********** 4]
Good day Taryn
We refer to your recent e-mail and sincerely apologise for the inconvenience and frustration caused.
We do apologise that you did not receive your electricity voucher code.
Kindly contact the Autoserve helpdesk as they are best equipped to assist you with your query.
- Telephone number: ***or **********
Kindly provide us with the following information in order for us to assist you further regarding your data:
* Account number
* Card number
* Transaction date
We patiently await your response.
Kind regards
Nosipho Sithole
Customer Contact Centre E-mail Unit
“Standard Bank will never send you unsolicited e-mail or any other communication asking you to update or provide confidential information via a link about you or your account. If you have any doubts about the legitimacy of any e-mails you have received claiming to be from Standard Bank please forward them to ********** />
Standard Bank email disclaimer and confidentiality note
Please go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
From: ********** />Sent: Tue Jun 21 09:49:43 SAST 2016
To: ********** />Subject: undefined
Dear standard bank,
I am on the way to removing my loyalty to your institution.
I tried to buy electricity last night and there was yet another so called "error". I am now R300 short in my credit card account with no FLIPPING ****** ELECTRICITY. YOUR COMPANY AND APP ALREADY DIDN'T ADDRESS THE LAST ISSUE OF R149 X3 VODACOM DATA THAT NEVER REACHED ME AND YOU GUYS BLAMED VODACOM! Stop passing the buck and fix the wrongs you do to loyal customers. Return all my money or I will have to lay charges of ***** and theft. You people already did enought to my loyal father. How much more **************** can us customers handle before you take our trust in you seriously?! This will appear onHellopeter.co.za as I stated in my previous email regarding the data issue.
SEE ATTACHMENTS FOR PROOF AGAIN.
Address me in writing via e-mail as I am a government worker and cannot mess around with calls from inefficient people who pass the buck and blame everyone else for their lack of good service and good practice.
without prejudice and judicial consequence,
Taryn Drazek
Thank you Dikeledi,
Please tell me when this will reflect in my account?
I will locate all these **** smses that get sent to me and do VODACOM and Standard banks flippen job again.
This is ridiculous and is a joke.
-TARYN
------ Original message------
From: Ledimo, Dikeledi **********
Date: Wed, 22 Jun 2016 16:32
To: Taryn Mariana;
Cc: Instant Money, Info;
Subject:RE: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
Hi Tania
I contacted Credit Card Division with ref ********** 924, spoke to Zanele and she made the funds of 100 x3 electricity available.
For Data I’d advise you to contact 0860 123 00 for assistance.
Regards,
Dikeledi
From: Taryn Mariana **********
Sent: 22 June 2016 04:11 PM
To: Ledimo, Dikeledi D
Subject: Re: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
Elec Meter No ********** 4264
Card: ********** ********** 45
Dates of transactions: see attachments
------ Original message------
From: Ledimo, Dikeledi D
Date: Wed, 22 Jun 2016 11:23
To: Info-Internet;Autoserv **********
Subject:RE: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
Good Day Taryn
We do apologise for the inconvenience and thank you for contacting us.
Kindly provide us with the following to assist with electricity. With regards to data Credit Card Division will look at it and advise.
Meter Number
Date of the transaction
Credit Card number
Regards,
Dikeledi Ledimo
Instant Money | Auto Serv Back office Consultant
Tel: ********** | Fax: **********
6 Simmonds Street | 4th Floor |Red Pillar 3
From: ********** ********** />Sent: 22 June 2016 09:34 AM
To: Autoserv Support
Subject: RE: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
Good day
Kindly assist with e-mail below.
Customer's e-mail **********
Thanking you in advance.
Kind regards
Felicia Mdaka
Customer Contact Centre E-mail Unit
From: ********** />Sent: Wed Jun 22 06:45:07 SAST 2016
To: ********** />Subject: Re: undefined [SR Ref No : ********** 4]
Good day,
I have tried emailing the information to the below mentioned email and it wpnt even send to that email.
Forward information and images I have provided you with to the relevant people. I'm not employed to do standard banks job. I am the client. I am not wasting my precious time on money your company took from me.
Find it and sort it out.
Good day to you.
------ Original message------
From:
Date:Tue, 21 Jun 2016 14:25
**********Subject:RE: undefined [SR Ref No : ********** 4]
Good day Taryn
We refer to your recent e-mail and sincerely apologise for the inconvenience and frustration caused.
We do apologise that you did not receive your electricity voucher code.
Kindly contact the Autoserve helpdesk as they are best equipped to assist you with your query.
- Telephone number: *** **********
Kindly provide us with the following information in order for us to assist you further regarding your data:
* Account number
* Card number
* Transaction date
We patiently await your response.
Kind regards
Nosipho Sithole
Customer Contact Centre E-mail Unit
?Standard Bank will never send you unsolicited e-mail or any other communication asking you to update or provide confidential information via a link about you or your account. If you have any doubts about the legitimacy of any e-mails you have received claiming to be from Standard Bank please forward them to ********** />
Standard Bank email disclaimer and confidentiality note
Please go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
From: ********** />Sent: Tue Jun 21 09:49:43 SAST 2016
To: ********** />Subject: undefined
Dear standard bank,
I am on the way to removing my loyalty to your institution.
I tried to buy electricity last night and there was yet another so called "error". I am now R300 short in my credit card account with no FLIPPING ****** ELECTRICITY. YOUR COMPANY AND APP ALREADY DIDN'T ADDRESS THE LAST ISSUE OF R149 X3 VODACOM DATA THAT NEVER REACHED ME AND YOU GUYS BLAMED VODACOM! Stop passing the buck and fix the wrongs you do to loyal customers. Return all my money or I will have to lay charges of ***** and theft. You people already did enought to my loyal father. How much more **************** can us customers handle before you take our trust in you seriously?! This will appear onHellopeter.co.za as I stated in my previous email regarding the data issue.
SEE ATTACHMENTS FOR PROOF AGAIN.
Address me in writing via e-mail as I am a government worker and cannot mess around with calls from inefficient people who pass the buck and blame everyone else for their lack of good service and good practice.
without prejudice and judicial consequence,
Taryn Drazek
Standard Bank email disclaimer and confidentiality notePlease go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
Standard Bank email disclaimer and confidentiality note
Please go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
Thank you Dikeledi,
Please tell me when this will reflect in my account?
I will locate all these **** smses that get sent to me and do VODACOM and Standard banks flippen job again.
This is ridiculous and is a joke.
-TARYN
------ Original message------
From: Ledimo, Dikeledi **********
Date: Wed, 22 Jun 2016 16:32
To: Taryn Mariana;
Cc: Instant Money, Info;
Subject:RE: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
Hi Tania
I contacted Credit Card Division with ref ********** 924, spoke to Zanele and she made the funds of 100 x3 electricity available.
For Data I’d advise you to contact 0860 123 00 for assistance.
Regards,
Dikeledi
From: Taryn Mariana **********
Sent: 22 June 2016 04:11 PM
To: Ledimo, Dikeledi D
Subject: Re: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
Elec Meter No ********** 4264
Card: ********** ********** 45
Dates of transactions: see attachments
------ Original message------
From: Ledimo, Dikeledi D
Date: Wed, 22 Jun 2016 11:23
To: Info-Internet;Autoserv **********
Subject:RE: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
Good Day Taryn
We do apologise for the inconvenience and thank you for contacting us.
Kindly provide us with the following to assist with electricity. With regards to data Credit Card Division will look at it and advise.
Meter Number
Date of the transaction
Credit Card number
Regards,
Dikeledi Ledimo
Instant Money | Auto Serv Back office Consultant
Tel: ********** | Fax: **********
6 Simmonds Street | 4th Floor |Red Pillar 3
From: ********** ********** />Sent: 22 June 2016 09:34 AM
To: Autoserv Support
Subject: RE: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
Good day
Kindly assist with e-mail below.
Customer's e-mail **********
Thanking you in advance.
Kind regards
Felicia Mdaka
Customer Contact Centre E-mail Unit
From: ********** />Sent: Wed Jun 22 06:45:07 SAST 2016
To: ********** />Subject: Re: undefined [SR Ref No : ********** 4]
Good day,
I have tried emailing the information to the below mentioned email and it wpnt even send to that email.
Forward information and images I have provided you with to the relevant people. I'm not employed to do standard banks job. I am the client. I am not wasting my precious time on money your company took from me.
Find it and sort it out.
Good day to you.
------ Original message------
From:
Date:Tue, 21 Jun 2016 14:25
**********Subject:RE: undefined [SR Ref No : ********** 4]
Good day Taryn
We refer to your recent e-mail and sincerely apologise for the inconvenience and frustration caused.
We do apologise that you did not receive your electricity voucher code.
Kindly contact the Autoserve helpdesk as they are best equipped to assist you with your query.
- Telephone number: *** **********
Kindly provide us with the following information in order for us to assist you further regarding your data:
* Account number
* Card number
* Transaction date
We patiently await your response.
Kind regards
Nosipho Sithole
Customer Contact Centre E-mail Unit
?Standard Bank will never send you unsolicited e-mail or any other communication asking you to update or provide confidential information via a link about you or your account. If you have any doubts about the legitimacy of any e-mails you have received claiming to be from Standard Bank please forward them to ********** />
Standard Bank email disclaimer and confidentiality note
Please go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
From: ********** />Sent: Tue Jun 21 09:49:43 SAST 2016
To: ********** />Subject: undefined
Dear standard bank,
I am on the way to removing my loyalty to your institution.
I tried to buy electricity last night and there was yet another so called "error". I am now R300 short in my credit card account with no FLIPPING ****** ELECTRICITY. YOUR COMPANY AND APP ALREADY DIDN'T ADDRESS THE LAST ISSUE OF R149 X3 VODACOM DATA THAT NEVER REACHED ME AND YOU GUYS BLAMED VODACOM! Stop passing the buck and fix the wrongs you do to loyal customers. Return all my money or I will have to lay charges of ***** and theft. You people already did enought to my loyal father. How much more **************** can us customers handle before you take our trust in you seriously?! This will appear onHellopeter.co.za as I stated in my previous email regarding the data issue.
SEE ATTACHMENTS FOR PROOF AGAIN.
Address me in writing via e-mail as I am a government worker and cannot mess around with calls from inefficient people who pass the buck and blame everyone else for their lack of good service and good practice.
without prejudice and judicial consequence,
Taryn Drazek
Standard Bank email disclaimer and confidentiality notePlease go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
Standard Bank email disclaimer and confidentiality note
Please go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
Dear Dikeledi,
My name is Taryn Drazek #1
Number 2. Send me proof of this prepaid electricity R300 being returned to me. Stuff all reflected on my account.
Thanks.
------ Original message------
From: Ledimo, Dikeledi **********
Date: Fri, 24 Jun 2016 11:41
To: Taryn Mariana;
Subject:RE: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
Hi Tania
It reflected immediately.
I do apologise about Vodacom Data. As per the previous email, please contact General Banking to assist.
Regards,
Dikeledi
From: Taryn Mariana ********** />Sent: 23 June 2016 09:46 AM
To: Ledimo, Dikeledi D
Subject: Re: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
Thank you Dikeledi,
Please tell me when this will reflect in my account?
I will locate all these **** smses that get sent to me and do VODACOM and Standard banks flippen job again.
This is ridiculous and is a joke.
-TARYN
------ Original message------
From: Ledimo, Dikeledi D
Date: Wed, 22 Jun 2016 16:32
To: Taryn Mariana;
Cc: Instant Money, Info;
Subject:RE: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
Hi Tania
I contacted Credit Card Division with ref ********** 924, spoke to Zanele and she made the funds of 100 x3 electricity available.
For Data I’d advise you to contact 0860 123 00 for assistance.
Regards,
Dikeledi
From: Taryn Mariana ********** />Sent: 22 June 2016 04:11 PM
To: Ledimo, Dikeledi D
Subject: Re: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
Elec Meter No ********** 4264
Card: ********** ********** 45
Dates of transactions: see attachments
------ Original message------
From: Ledimo, Dikeledi D
Date: Wed, 22 Jun 2016 11:23
To: Info-Internet;Autoserv **********
Subject:RE: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
Good Day Taryn
We do apologise for the inconvenience and thank you for contacting us.
Kindly provide us with the following to assist with electricity. With regards to data Credit Card Division will look at it and advise.
Meter Number
Date of the transaction
Credit Card number
Regards,
Dikeledi Ledimo
Instant Money | Auto Serv Back office Consultant
Tel: ********** | Fax: **********
6 Simmonds Street | 4th Floor |Red Pillar 3
From: ********** ********** />Sent: 22 June 2016 09:34 AM
To: Autoserv Support
Subject: RE: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
Good day
Kindly assist with e-mail below.
Customer's e-mail **********
Thanking you in advance.
Kind regards
Felicia Mdaka
Customer Contact Centre E-mail Unit
From: ********** />Sent: Wed Jun 22 06:45:07 SAST 2016
To: ********** />Subject: Re: undefined [SR Ref No : ********** 4]
Good day,
I have tried emailing the information to the below mentioned email and it wpnt even send to that email.
Forward information and images I have provided you with to the relevant people. I'm not employed to do standard banks job. I am the client. I am not wasting my precious time on money your company took from me.
Find it and sort it out.
Good day to you.
------ Original message------
From:
Date:Tue, 21 Jun 2016 14:25
**********Subject:RE: undefined [SR Ref No : ********** 4]
Good day Taryn
We refer to your recent e-mail and sincerely apologise for the inconvenience and frustration caused.
We do apologise that you did not receive your electricity voucher code.
Kindly contact the Autoserve helpdesk as they are best equipped to assist you with your query.
- Telephone number: *** **********
Kindly provide us with the following information in order for us to assist you further regarding your data:
* Account number
* Card number
* Transaction date
We patiently await your response.
Kind regards
Nosipho Sithole
Customer Contact Centre E-mail Unit
?Standard Bank will never send you unsolicited e-mail or any other communication asking you to update or provide confidential information via a link about you or your account. If you have any doubts about the legitimacy of any e-mails you have received claiming to be from Standard Bank please forward them to ********** />
Standard Bank email disclaimer and confidentiality note
Please go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
From: ********** />Sent: Tue Jun 21 09:49:43 SAST 2016
To: ********** />Subject: undefined
Dear standard bank,
I am on the way to removing my loyalty to your institution.
I tried to buy electricity last night and there was yet another so called "error". I am now R300 short in my credit card account with no FLIPPING ****** ELECTRICITY. YOUR COMPANY AND APP ALREADY DIDN'T ADDRESS THE LAST ISSUE OF R149 X3 VODACOM DATA THAT NEVER REACHED ME AND YOU GUYS BLAMED VODACOM! Stop passing the buck and fix the wrongs you do to loyal customers. Return all my money or I will have to lay charges of ***** and theft. You people already did enought to my loyal father. How much more **************** can us customers handle before you take our trust in you seriously?! This will appear onHellopeter.co.za as I stated in my previous email regarding the data issue.
SEE ATTACHMENTS FOR PROOF AGAIN.
Address me in writing via e-mail as I am a government worker and cannot mess around with calls from inefficient people who pass the buck and blame everyone else for their lack of good service and good practice.
without prejudice and judicial consequence,
Taryn Drazek
Standard Bank email disclaimer and confidentiality notePlease go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
Standard Bank email disclaimer and confidentiality note
Please go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
Standard Bank email disclaimer and confidentiality notePlease go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
Dear Dikeledi,
My name is Taryn Drazek #1
Number 2. Send me proof of this prepaid electricity R300 being returned to me. Stuff all reflected on my account.
Thanks.
------ Original message------
From: Ledimo, Dikeledi **********
Date: Fri, 24 Jun 2016 11:41
To: Taryn Mariana;
Subject:RE: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
Hi Tania
It reflected immediately.
I do apologise about Vodacom Data. As per the previous email, please contact General Banking to assist.
Regards,
Dikeledi
From: Taryn Mariana ********** />Sent: 23 June 2016 09:46 AM
To: Ledimo, Dikeledi D
Subject: Re: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
Thank you Dikeledi,
Please tell me when this will reflect in my account?
I will locate all these **** smses that get sent to me and do VODACOM and Standard banks flippen job again.
This is ridiculous and is a joke.
-TARYN
------ Original message------
From: Ledimo, Dikeledi D
Date: Wed, 22 Jun 2016 16:32
To: Taryn Mariana;
Cc: Instant Money, Info;
Subject:RE: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
Hi Tania
I contacted Credit Card Division with ref ********** 924, spoke to Zanele and she made the funds of 100 x3 electricity available.
For Data I’d advise you to contact 0860 123 00 for assistance.
Regards,
Dikeledi
From: Taryn Mariana ********** />Sent: 22 June 2016 04:11 PM
To: Ledimo, Dikeledi D
Subject: Re: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
Elec Meter No ********** 4264
Card: ********** ********** 45
Dates of transactions: see attachments
------ Original message------
From: Ledimo, Dikeledi D
Date: Wed, 22 Jun 2016 11:23
To: Info-Internet;Autoserv **********
Subject:RE: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
Good Day Taryn
We do apologise for the inconvenience and thank you for contacting us.
Kindly provide us with the following to assist with electricity. With regards to data Credit Card Division will look at it and advise.
Meter Number
Date of the transaction
Credit Card number
Regards,
Dikeledi Ledimo
Instant Money | Auto Serv Back office Consultant
Tel: ********** | Fax: **********
6 Simmonds Street | 4th Floor |Red Pillar 3
From: ********** ********** />Sent: 22 June 2016 09:34 AM
To: Autoserv Support
Subject: RE: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
Good day
Kindly assist with e-mail below.
Customer's e-mail **********
Thanking you in advance.
Kind regards
Felicia Mdaka
Customer Contact Centre E-mail Unit
From: ********** />Sent: Wed Jun 22 06:45:07 SAST 2016
To: ********** />Subject: Re: undefined [SR Ref No : ********** 4]
Good day,
I have tried emailing the information to the below mentioned email and it wpnt even send to that email.
Forward information and images I have provided you with to the relevant people. I'm not employed to do standard banks job. I am the client. I am not wasting my precious time on money your company took from me.
Find it and sort it out.
Good day to you.
------ Original message------
From:
Date:Tue, 21 Jun 2016 14:25
**********Subject:RE: undefined [SR Ref No : ********** 4]
Good day Taryn
We refer to your recent e-mail and sincerely apologise for the inconvenience and frustration caused.
We do apologise that you did not receive your electricity voucher code.
Kindly contact the Autoserve helpdesk as they are best equipped to assist you with your query.
- Telephone number: *** **********
Kindly provide us with the following information in order for us to assist you further regarding your data:
* Account number
* Card number
* Transaction date
We patiently await your response.
Kind regards
Nosipho Sithole
Customer Contact Centre E-mail Unit
?Standard Bank will never send you unsolicited e-mail or any other communication asking you to update or provide confidential information via a link about you or your account. If you have any doubts about the legitimacy of any e-mails you have received claiming to be from Standard Bank please forward them to ********** />
Standard Bank email disclaimer and confidentiality note
Please go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
From: ********** />Sent: Tue Jun 21 09:49:43 SAST 2016
To: ********** />Subject: undefined
Dear standard bank,
I am on the way to removing my loyalty to your institution.
I tried to buy electricity last night and there was yet another so called "error". I am now R300 short in my credit card account with no FLIPPING ****** ELECTRICITY. YOUR COMPANY AND APP ALREADY DIDN'T ADDRESS THE LAST ISSUE OF R149 X3 VODACOM DATA THAT NEVER REACHED ME AND YOU GUYS BLAMED VODACOM! Stop passing the buck and fix the wrongs you do to loyal customers. Return all my money or I will have to lay charges of ***** and theft. You people already did enought to my loyal father. How much more **************** can us customers handle before you take our trust in you seriously?! This will appear onHellopeter.co.za as I stated in my previous email regarding the data issue.
SEE ATTACHMENTS FOR PROOF AGAIN.
Address me in writing via e-mail as I am a government worker and cannot mess around with calls from inefficient people who pass the buck and blame everyone else for their lack of good service and good practice.
without prejudice and judicial consequence,
Taryn Drazek
Standard Bank email disclaimer and confidentiality notePlease go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
Standard Bank email disclaimer and confidentiality note
Please go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
Standard Bank email disclaimer and confidentiality notePlease go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
Ms. Schultz,
Please read the entire email and know what's going on before responding. It would be nice IS I COULD HAVE THE PERSONAL EMAIL ADDRESS OF 1 PERSON TO DEAL WITH THIS ENTIRE ISSUE SO I DONT HAVE TO KEEP REPEATING INFORMATION ESTABLISHED DAYS AGO. I WANT PROOF OF TGTHEE REFUNDED R300 TGAT HAS BEEN CLAIMED TO BE REFLECTING IN MY ACCOUNT AND IT'S APPEARING TO NOT BE THE CASE.
------ Original message------
**********Date: Sat, 25 Jun 2016 09:50
To: **********
Subject:RE: Fw: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5] [SR Ref No : ********** 1]
Good day
I will be glad to advise you further regarding your enquiry.
We do apologize for the voucher code not being sent through to you.
Kindly be advised that you may contact our Auto Serve helpdesk who will be able to provide you with your voucher number on ***or **********
You are welcome to contact us should you require further assistance.
Kind regards
Abegail Schultz
Customer Contact Centre E-mail Unit
“Standard Bank will never send you unsolicited e-mail or any other communication asking you to update or provide confidential information via a link about you or your account. If you have any doubts about the legitimacy of any e-mails you have received claiming to be from Standard Bank please forward them to ********** />
From: ********** />Sent: Fri Jun 24 15:17:15 SAST 2016
To: ********** />Subject: Fw: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
------ Original message------
From: Taryn Mariana
Date: Fri, 24 Jun 2016 15:08
**********Subject:Re: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
Dear Dikeledi,
My name is Taryn Drazek #1
Number 2. Send me proof of this prepaid electricity R300 being returned to me. Stuff all reflected on my account.
Thanks.
Ms. Schultz,
Please read the entire email and know what's going on before responding. It would be nice IS I COULD HAVE THE PERSONAL EMAIL ADDRESS OF 1 PERSON TO DEAL WITH THIS ENTIRE ISSUE SO I DONT HAVE TO KEEP REPEATING INFORMATION ESTABLISHED DAYS AGO. I WANT PROOF OF TGTHEE REFUNDED R300 TGAT HAS BEEN CLAIMED TO BE REFLECTING IN MY ACCOUNT AND IT'S APPEARING TO NOT BE THE CASE.
------ Original message------
**********Date: Sat, 25 Jun 2016 09:50
To: **********
Subject:RE: Fw: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5] [SR Ref No : ********** 1]
Good day
I will be glad to advise you further regarding your enquiry.
We do apologize for the voucher code not being sent through to you.
Kindly be advised that you may contact our Auto Serve helpdesk who will be able to provide you with your voucher number on ***or **********
You are welcome to contact us should you require further assistance.
Kind regards
Abegail Schultz
Customer Contact Centre E-mail Unit
“Standard Bank will never send you unsolicited e-mail or any other communication asking you to update or provide confidential information via a link about you or your account. If you have any doubts about the legitimacy of any e-mails you have received claiming to be from Standard Bank please forward them to ********** />
From: ********** />Sent: Fri Jun 24 15:17:15 SAST 2016
To: ********** />Subject: Fw: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
------ Original message------
From: Taryn Mariana
Date: Fri, 24 Jun 2016 15:08
**********Subject:Re: Re: undefined [SR Ref No : ********** 4] [SR Ref No : ********** 5]
Dear Dikeledi,
My name is Taryn Drazek #1
Number 2. Send me proof of this prepaid electricity R300 being returned to me. Stuff all reflected on my account.
Thanks.
Thank you for posting your comments.
An email response was sent to you yesterday 27 June 2016.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
**********Thank you for posting your comments.
An email response was sent to you yesterday 27 June 2016.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
**********