**************** - STANDARD BANK CLIENTS BEWARE!!

On 20/12/2019 I was depositing funds at the ATM Fourways Crossing branch. Suddenly, there was a “cash jam”, and the flap for deposits on the ATM closed, not returning the money I had put in.

I immediately went into the branch, and reported this. I was advised that they cannot help me, and made a call to a department within Standard Bank that deals with these issues.

I reported a total of R27 400 which I had tried to deposit, however, I received a call from the lady investigating this matter that the amount she had derived was R700 less than what I reported.

I told her that I had definitely deposited more than the amount that she had said, and she told me she would get back to me.

She called back a bit later, and told me that after checking another report, she found that the amount was actually less now, it was R20 700 due to me.

I told her that I would get back to her, as I was occupied at that moment.

Without getting back in touch, or me agreeing to that amount of R20 700, it was deposited back to my account.

No follow up email or any written communication. Just those lousy phone calls, which I have no physical proof of.

This is **************** by Standard Bank, who take their clients hard earned cash!! Not to mention that this was my worst December/January ever, due to the incompetence of Standard Bank. I really was relying on that amount which I tried to deposit, however, was taken from me by the Standard Bank ATM, to help get myself & my family through.

I would like to have that additional amount of R6000 refunded as well, and will not accept that R6000 can just go missing between the first report & the second.