**************** of customers of Standard Bank

I phoned the Credit Card Accounts department today to ask for a CC statement from last month which I did not receive. After holding on for ages (due to Covid of course) and spending another 15 minutes answering security questions I was told I would have to pay R45.00 for them to send me an email from their system because they had sent the relevant document on 9th Sept! 22 years and all the fees later, I am disillusioned and disappointed!