HS
Humza S

1 reviews | Active since May 2015

01 Mar 2023, 13:14

**************** honoring fees Standard bank

Honoring fees- Standard bank is not being transparent here. I have receipts that charges. Go off my account on the 27th however the bank statement states the 1st.

The transaction is 2 days old. So is there a glitch in your system or are u literally robbing people. This is the last time I bring this up. I have written proof that I made payment with my card on the 27th of February 2023 and my statement shows that the charge was only released 48 hours later. There is a problem here because if the charge goes out,and the funds are not available to use on another purchase, why am I paying honoring fees of mad amount? And why is there a delay in the payment? I made the payment on the day to store on the 27th why is it reflecting on the statement as the 1st exactly 2 days later.

I have spoken to an attorney and we decided. We had a case of misconduct and further to this we have speaking to standard bank about this. Since no action has been taken no feedback no phone calls and clearly ****************, we are approaching the ombudsman. You have 24 hours to resolute this matter. My contact no ***

Let's see if even call.

0
Replies (4)
Standard Bank
Standard Bank's reply01 Mar 2023, 13:31
Official
Good day Humza

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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HS
Humza S's update02 Mar 2023, 12:55
Reviewer Update
Thank you for your assistance however this matter has been going on for several months and each time that I spoke to standard bank there was no response I see that for the month of February the honoring fees has been reversed however over the past 7 months I have seen this charge on my statement and this is due to the same issue. I have literally spent a lot of money on honoring fees during this time and only to find out that there is a glitch in your system. The last rep I spoke to to did not do anything and simply stated it's a valid charge. This issue is still not complete.

Please sort the previous months charges for honoring fees.

As I said if the funds have left my account and I do not have access to use those funds again why must I pay additional fees due to you banking system error. I look forward to a phone call by the end of the day


Standard Bank
Standard Bank's reply02 Mar 2023, 12:59
Official
Good day Humza

Our team is still looking into this matter.

Please be on the look out for our call.

Our team will be calling you shortly.

Kind regards

Standard Bank Help Centre
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Standard Bank
Standard Bank's reply02 Mar 2023, 14:31
Official
Good day Humza

Thank you for taking our call.

Our team has sent you an email as per our telephonic conversation.

Have a great day further.

Kind regards

Standard Bank Help Centre
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