LM
Lebohang M

1 reviews | Active since Dec 2020

17 Dec 2020, 14:29

**************** FROM STANDARD BANK

I made an online purchases with MyMo standard bank account which I was promised that it doesn't have a lot bank charges, but it seems like that was a lie.

I made the online purchase of an item that costs R240.62 and on the day I made the purchase I had sufficient money in my account which was R245.14. After I made the purchase I received a notification showing the money leaving my and leaving me with a bank balance of R2.82. A few days later I received money from my sister and I had a balance of R130 something in my account but when I checked my balance on the 15th of December I saw that my account was at a decifit of R5. This is because the money I made the online purchase with only reflected on my account on the 14th of December and according to the bank I didn't have enough money to make the purchase while I clearly had enough money when I made the online purchase. So because of this I was charged an "Honouring fee" of R132 which is why my bank balance was -R5 when I checked it on the 15th of December. This "Honouring fee" of theirs is apparently charged because apparently the bank paid R0.08 for me as I according to them I was "short of cash" when I made that online purchase. What I see here is **************** as you can't charge me that kind of amount for such a manner thing which was THEIR FAULT as their system is the one that reflected that online purchase late.

I'm really tired of this bank as it always charges me huge bank charges for STUPID things. All that it knows best is to ***** money hard earned money from people and they are honestly out of touch with reality as you cannot charge your clients absord fees like that.

I'm unemployed and really needed that money from my sister so now I have to suffer because of this bank's stupid mistake? Akga maan I tired of this bank and I'm gonna make sure I close my account ASAP.

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Replies (4)
LM
Lebohang M's update18 Dec 2020, 13:29
Reviewer Update
Thank you for your assistance.
LM
Lebohang M's update21 Dec 2020, 16:05
Reviewer Update
Hi Standard Bank. My issue still hasn't been resolved and it's a bit funny because you said that this is a matter of agency and that you'll fix it ASPS but it still hasn't been resolved.
LM
Lebohang M's update21 Dec 2020, 16:05
Reviewer Update
*ASAP
LM
Lebohang M's update27 Dec 2020, 10:44
Reviewer Update
Almost 2 weeks has passed and I haven't received any communication from Standard Bank nor has my issue been resolved, the only response I received from the bank was that my issue will resolved as quick as possible as it's a matter of urgency