AT
Aviwe T
1 reviews | Active since Oct 2020
04 Aug 2021, 14:11
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My Aunt who is a pensioner paid and settled her bond back in 2008. Whoever was assisting her decided not to close the account after it was settled and now they want around R85 000 for interest accumulated on the account. This is nothing but **************** and a way of milking money from a pensioner. We know how our banks operate; after sometime they close an inactive account. My question is… why didn’t they close this account as it was inactive?
If this is not corrected we will have to put this on Twitter and ask EFF to intervene. Thank you
Should the bank be interested in fixing this error they can contact my aunt directly on ***
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Standard Bank's replyOfficial
04 Aug 2021, 23:58 Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply04 Aug 2021, 23:58
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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