**************** and customer service... what customer service???

<p>On Thursday morning I arrived at the branch to deposit a cheque at the special ATM only to find the option not available. I went elsewhere to do business thinking that upon my return the option might be available. I arrived at the bank only to find the ATM out of service forcing me to deposit my cheque over the counter. Much was my surprise to find out that I had been charged a R30 fee for this!! Just how arrogant is STD Bank?? This is just *****ing my money... IF your ATM was working properly I would have deposited it the way I intended to and avoided the costs! I tried calling to complain on Friday once I noticed the charges and was asked why I did not inform the teller of the ATM that was down and that I must go back to the branch!! This morning I called early and the lady tried to connect me to the Woodbridge branch, surprise surprise.... no one answers. She sent an email with my contact details and I am yet to get ANY call, so I called the call centre again! The gentleman tried to connect me again and STILL no one answers!!! Why does the branch not have a direct number so that we can call the branch directly?? Do you think you are above the paying public??? Just why am I paying service fees and not receiving any service????</p> <p>I am SERIOUSLY considering closing my account!</p>