****************.

Unacceptable service!

Basically I can call it ****************.... My student loan finely came to an end, one should think that the bank will stop the debit order and send you a proof of closer as the loan has been paid off but NO!

They kept debiting the account and when I phoned them, wasted a lot of time and effort just so that I can be told that I still have a settlement amount I need to pay and once done I then need to take the pop into a branch and only then will they stop the debit order and close the account is nonsense!

This is now getting absurd, I paid my account in full and now I have to go though all the hassles just to prove it? This month is now the second month in a row they deducted the debit order after I managed to uphold my end of the agreement.

Standard Bank, please get your @#$% together!!! Now this time you ow me money and how difficult can it be just to cancel a debit order?!

You can clearly see on the system that my account is paid up yet you do nothing! I have to do your work for you and then I get billed for it.

There is no excuse for your poor service and incompetence!!!