****************

<p>On Saturday night I tried to withdraw R1000 from my account at an ATM at Emperors Palace so that I could pay my domestic worker on Sunday.</p> <p> </p> <p>After waiting for the ATM to give me my money - and receiving an sms to confirm the funds have been withdrawn - the ATM comes back with an error and says that it is updating my account.</p> <p> </p> <p>When I logged into my account this morning, the R1000 had been deducted, but no refersal is indicated.</p> <p> </p> <p>So I phone Standard Bank and after holding on for 25 mins, the call centre agent comes back and gives me a reference number for my call. When I ask her by when the refersal will be done, she says 6 JULY!!!! That's two weeks from now!!!!</p> <p> </p> <p>I then told her that this was unacceptable as the money is a salary for someone else. She then said that unfortunately this is how long it takes because the query now first had to go via the IT department, etc. I asked to speak to the complaints department, but after 5 mins of holding, the call got cut off. </p> <p> </p> <p>I need to pay my domestic worker, how do I pay her with money that I can't access due to Standard Bank's lack of client service and / or interest?!!! I find this completely unacceptable!!! What must I tell my domestic worker? Do you even care? She is a single mother of 4 kids so every cent counts in her house!!!</p> <p> </p> <p>I want this reversed within 24 hours. If not, I will lodge a complaint with the FSB.</p> <p> </p> <p>Absolutely disgusted with this level of service!!!</p>