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Dale D

1 reviews | Active since Sept 2020

02 Sept 2020, 10:07

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What a useless thieving bank!

What a pity there isn't an option for zero stars. Im sure I will get the generic answer that everyone that complains gets and absolutely nothing will be done.

R147 per bounced debit order!! How can you justify that fee?? 3 x R147 this month for 3 bounced direct debits that they waited for until 4.30pm to debit as soon as I made a transaction on my account that afternoon, ensuring that the payment would bounce.

I phones in to query these fees and was met very hostilely. When I mentioned moving to FNB as they give you a warning if you go overdrawn to avoid chargers. I was advised how I could move my account easily to FNB and what form I needed to simply move direct debits to them. (Which I will be doing)

Their fees are obviously such a good cash *** that they are happy to lose clients to protect these unjust fees.

That's why they spend millions on trying to attract other suckers to rob instead of trying to retain their current clients that have become wise to their thievery.

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Replies (2)
Standard Bank
Standard Bank's reply02 Sept 2020, 16:18
Official
Hello Dale

Thank you for posting your comments. 
Your matter was escalated accordingly. We will revert to you as soon as possible. 
Kind regards 
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply17 Sept 2020, 12:02
Official
Dear Dale Dawson

Thank you once again for posting your comments.

We refer to our email correspondence and can confirm that this matter has been responded to.

Kind regards

Complaint Resolution Centre
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