KM
Karen M

1 reviews | Active since Jul 2017

06 Aug 2018, 12:28

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****************! I have been paying my standard bank accounts via a debt review company NDPA since October 2012. Upon start standard bank agreed and payment was meant to stop by mid 2017. I still paid till February 2018. NDPA is the distributor. Firstly the revolving credit account was handed over to MACRoberts Attorneys Despite me telling attorney I have payment made proof, they wanted payment, and told me to approach Standard Bank. I phone standard bank debt collection department, they asked to email proof. Email got zero response. This was in April. Today I receive another message of my other account in standard bank which has been paid up and overpaid, I have the distribution proof, that it be handed over. I am extremely perturbed and if Standard Bank fails to check their records and see my proof anf also refund the money I paid via MACRoberts too, I will contact OBSSA.

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Replies (2)
Standard Bank
Standard Bank's reply06 Aug 2018, 13:20
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Best regards,

KM
Karen M's update13 Aug 2018, 13:25
Reviewer Update
Standard Bank truly have been amazing. A gentleman from the debt Department Mr Nkululeko.Sithole rang me. He did thorough investigation, comparing all records and also further explaining to me why the discrepancy and why NDPA statements showed a different amount ( as NDPA don't show interest the debtor will charge or the true amount the debtor receives). I am humbled and apologize for my quick assumption as I am not au fait with Banking practices. I do wish all institutions were as thorough and take time to explain to the customer as Mr Sithole from Standard Bank did for me. Thank you