TS
Theresa S

1 reviews | Active since Nov 2015

16 Apr 2018, 12:45

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I logged onto my app prior to making a purchase at Woolworths and the app indicated that I had funds available so I proceeded to make the purchase. A week later on the 6th of April, I logged on to my account and noticed honouring fees amounting to a total of R786 for the Woolworths purchases. When I queried these at the branch, I was told Standard Bank sometimes honours transactions when there are no funds in your account and you have exceeded your overdraft. Needless to say, I am not pleased because I would not have proceeded to attempt to make those payments, had the correct funds available reflected in my account prior to the purchase. One of the purchases amounted to r179. Being charged r131 for a r179 purchase does not make sense to me, especially when I was provided with incorrect information.

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Replies (3)
Standard Bank
Standard Bank's reply16 Apr 2018, 13:58
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre

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Best regards,

TS
Theresa S's update16 Apr 2018, 14:43
Reviewer Update
Where is the actual response???
Standard Bank
Standard Bank's reply23 Apr 2018, 13:35
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you on the 17th of April.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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Best regards,