CS
Cynthia S

1 reviews | Active since Jun 2014

14 Mar 2016, 11:42

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I have a revolving credit line with STD Bank. On the 17 Dec 2015 I topped up the balance in order for me to be able to withdraw what I can. I noticed this past month on the 25 Feb 2016 that my interest is charged PLUS other over limit charges only THEN do they allocate my payment on the same day!! I pay my full installment of R1300 per month PLUS an additional R145 out of my own. Yet after 2 months installments and additional payments totalling R2890.00, I have only paid off R274 off the balance!! All these little debits add up and I cannot see why I am being charged for the charges BEFORE the payment is allocated, which is a debit order on the same day!! This is just **************** and ***** by *****ing people's money! This bank has to be one of the worst banks around!! I am just disgusted!!

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Replies (1)
Standard Bank
Standard Bank's reply15 Mar 2016, 07:32
Official
Hello Cynthia1963,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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