Daylight ******s

I've logged a request with one of Standard Bank's call centre managers. I was billed several times for international withdrawal on the same day, this billing was incorrect. I first had to deal with *********** call centre consultants, the first one dropped the call when she could not read my account, second one insisted I should visit the branch, because the system indicated that, with no explanation why, eventually I got through to the manager who was able to confirm that the charges looks incorrect and duplicated. I may not get my time back that I've wasted on the calls, but I sure as hell demand my airtime money back, since I'm using contact and I most definitely demand my fees back that you've billed me incorrectly. I will wait for 2 days for feedback and if I don't get any joy from you, I'm reporting your utterly disgusting service to the Ombudsman.