DAYLIGHT ******* OF A 14 YER OLD CHILD!!!

DAYLIGHT ******* OF A 14 YER OLD CHILD!!! ABSOLUTELY SHOCKING!!! WISH I COULD GIVE 0 STARS THEY DO NOT EVEN DESERVE 1 STAR!!! I opened my 14-year-old son an account (SUM1) on Saturday, at Standard Bank Key West Mall, for his pocket moneys etc... he already has a savings account (PURESAVE) there, so they said no birth certificate was needed as it was already on the system. Awesome, no problems, money paid in, card received, pin changed all good assisted by friendly and helpful consultant who said luckily, he has an account here already otherwise they would not be able to open the new account without the unabridged birth certificate, which I do not have, I only have a normal birth certificate.... THEN today, Monday morning, I get a call informing me that my son's account will be closed as there is no unabridged birth certificate. I ask that they do not close the account and that the bank manger call me first as there is already money in the account. I logged into my banking app and the account is closed, money gone with the reference "closing entry" no call from the manger, nothing!!! unacceptable, I will be taking this matter further.