SR
Satish R
1 reviews | Active since May 2018
18 Apr 2026, 00:19
Daylight ******* from ****ING Standard Bank
On the 1st April 2026 I went to an FNB ATM to withdraw cash. The transaction didn't go through and it did show or display "Your transaction could not be completed at this time please contact ***T&C Apply. I did not receive any money from the ATM. When I checked my balance on the app to my shock it showed that the transaction went through. How on ****ing earth did Standard Bank debit my account as the transaction did not go through. I've sent an email to query it and all I recieved was a response to inform me that they can not proceed due to authentication which was sent by Xolani Mjiako. This is the ****ed service and bank charges we pay for.
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Replies (2)
Standard Bank's replyOfficial
18 Apr 2026, 07:17Dear Satish,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Apr 2026, 07:17
Official
Dear Satish,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
SR
Satish R's updateReviewer Update
15 May 2026, 23:00On the 20th April I recieved a call from one of the Standard Bank employees. After verifying my identity she advised that I should log a service request in order for them to investigate the ATM machine which did not give me the money and which went of my account. She logged the request on my behalf and I recieved the confirmation. Standard Bank: Service request no. *** due on 12.05.2026 is now open. Queries? ***. On the 30th April I recieved another sms notification informing me that my query has been resolved. Standard Bank: Service request no. ***, has been resolved. You will be contacted with the details. Queries: ***. Today the 15th May I recieved **** all call informing me as to how the query has been resolved and closed. I've also checked my account and no money whatsoever was returned to me. Is this the type of ****ed up service we pay for? For our hard earned money to be ******
SR
Satish R's update15 May 2026, 23:00
Reviewer Update
On the 20th April I recieved a call from one of the Standard Bank employees. After verifying my identity she advised that I should log a service request in order for them to investigate the ATM machine which did not give me the money and which went of my account. She logged the request on my behalf and I recieved the confirmation. Standard Bank: Service request no. *** due on 12.05.2026 is now open. Queries? ***. On the 30th April I recieved another sms notification informing me that my query has been resolved. Standard Bank: Service request no. ***, has been resolved. You will be contacted with the details. Queries: ***. Today the 15th May I recieved **** all call informing me as to how the query has been resolved and closed. I've also checked my account and no money whatsoever was returned to me. Is this the type of ****ed up service we pay for? For our hard earned money to be ******