KM
Khulula M
1 reviews | Active since Apr 2025
15 Apr 2025, 09:54
Daylight ******* and Lies by standard bank!
Standard has constantly made me wait and **** about a refund that has not been processed yet. I have waited for over 27days since l logged a claim on 18 March 2025 (case nr ***1) regarding ***** that took place in my account.
They have turned me down so badly and dissapointed me for no good reason, after visiting their branches for over 12 times and making calls that lasted hours! They told me they are refunding me within 2 business days, and now it's 5 business days and there is no refund! I guess this is why their CEOs get millions for messing our lives up! 🚮
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
15 Apr 2025, 10:15Good day Khulula,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Apr 2025, 10:15
Official
Good day Khulula,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
KM
Khulula M's updateReviewer Update
15 Apr 2025, 10:55This response and it's treacherous tone is just one of those numerous l have been given, with no actual action. It's mere talk and talk, no results. This is outrageous and unprofessional conduct towards customers. Please man up to your business ethics!
KM
Khulula M's update15 Apr 2025, 10:55
Reviewer Update
This response and it's treacherous tone is just one of those numerous l have been given, with no actual action. It's mere talk and talk, no results. This is outrageous and unprofessional conduct towards customers. Please man up to your business ethics!
Standard Bank's replyOfficial
15 Apr 2025, 15:18Dear Khulula
We will follow up with our team and we will be in touch.
Sorry for the delay.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Sorry for the delay.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Apr 2025, 15:18
Official
Dear Khulula
We will follow up with our team and we will be in touch.
Sorry for the delay.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Sorry for the delay.
Kindest regards,
Standard Bank Hello Peter Team
***